Privacy Policy

1. Introduction

Octolix ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

• Account information (email, name, password)
• Payment information (processed by Stripe; we do not store full card numbers)
• Configuration settings for your AI assistant
• Content you upload or create through the Service

2.2 Information Collected Automatically

• Usage data (features used, interactions, timestamps)
• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, errors)
• Cookies and similar tracking technologies

2.3 Messaging Data

Important: When you connect messaging platforms (WhatsApp, Telegram, etc.) to our Service:

• Message content may be processed by AI models to generate responses
• Message metadata (timestamps, sender info) may be logged for service operation
• We do not sell or share your message content with third parties for marketing
• Message data may be retained for service functionality and improvement

3. How We Use Your Information

• To provide, maintain, and improve the Service
• To process transactions and send related information
• To send administrative messages, updates, and security alerts
• To respond to your inquiries and provide customer support
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations

4. AI Processing and Third-Party AI Providers

Disclosure: To provide AI assistant functionality, your data may be processed by third-party AI providers including but not limited to:

• Anthropic (Claude)
• OpenAI (GPT models)
• Other AI model providers

These providers may process message content to generate AI responses. Please review their respective privacy policies. We select providers that maintain appropriate data protection standards, but we cannot guarantee their compliance.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third parties that perform services on our behalf (hosting, payment processing, analytics)
• AI Providers: To process AI requests as described above
• Legal Requirements: When required by law, subpoena, or legal process
• Safety: To protect the rights, property, or safety of Octolix, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do NOT sell your personal information to third parties for marketing purposes.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. After account termination, we may retain certain data for legitimate business purposes, legal compliance, dispute resolution, and enforcement of agreements. You may request deletion of your data subject to legal retention requirements.

7. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

• Encryption in transit (TLS/SSL)
• Secure password hashing
• Access controls and authentication
• Regular security assessments

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request your data in a portable format
• Opt-out: Opt out of marketing communications

To exercise these rights, contact us at team@octolix.ai

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws. By using the Service, you consent to such transfers.

10. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information is collected, request deletion, and opt out of sale (we do not sell personal information). To exercise CCPA rights, contact us at team@octolix.ai

12. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under GDPR including access, rectification, erasure, restriction, portability, and objection. Our legal basis for processing includes contract performance, legitimate interests, and consent where applicable.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use after changes constitutes acceptance.

14. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: team@octolix.ai